Contact us
Email support@zenmiles.app and we will reply within two working days. We are a small team in Jakarta, so replies come from a person, not a queue.
It helps to include your device and OS version, and what you expected to happen. Screenshots are welcome — but please cover any card numbers before sending.
My verification code never arrived
ZenMiles sends the code over WhatsApp, because Indonesian mobile networks filter automated SMS unpredictably. Two things to check:
- The number must be the one on your WhatsApp account, entered with the country code — +62, not a leading 0.
- If you do not use WhatsApp, tap Send the code by email instead on the verification screen. The code goes to the address you signed in with.
Still nothing? Email us and we will look up what happened to that specific send.
Do my balances update on their own?
Not yet. ZenMiles does not connect to your airline or bank accounts, so balances are the numbers you enter. The fastest way to update one is Update balance from screenshot — take a screenshot in your airline app, pick it in ZenMiles, and it reads the figures for you. Automatic updates are what we are building next.
What happens to a screenshot I scan?
It stays on your phone. Text recognition runs entirely on the device — the image is never uploaded to us and never leaves it. If a card number appears in the image, it is discarded the moment it is read: only the last four digits are kept, and only so you can tell your cards apart.
Why does a card show fewer points than my bank app?
ZenMiles shows what you last entered, not a live figure from the issuer. Earn rates in the calculator come from published issuer terms and are checked against them, but banks change rates and some run promotions we may not have picked up yet. If a rate looks wrong, tell us which card and category — corrections reach every user without an app update.
I am not getting reminders
Card and expiry reminders are scheduled on your phone, so they need notification permission. Check Settings → ZenMiles → Notifications on iOS, or Settings → Apps → ZenMiles → Notifications on Android, then confirm the individual toggles in ZenMiles under You → Notifications.
Expiry alerts fire 30 days before the date you set. If you have not set an expiry date on a programme, there is nothing to remind you about.
Deleting your account
You can delete your account from You → Delete Account in the app, or without the app at all. What is removed, what is kept, and how to request permanent erasure are set out on the account deletion page.
Privacy and terms
Our Privacy Policy and Terms of Service are available in English and Bahasa Indonesia.
ZenMiles is operated by PT Inovasi Berkat Modern, Jakarta, Indonesia. ZenMiles is not affiliated with any airline, hotel group or card issuer named in the app.